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INTRODUCTION:

 

I am an energetic and ambitious person who has developed a mature and responsible approach to any task that I undertake. I also experienced learning and excelling at new technologies as needed. I have 7 years of experience with different BPO and Call Center Companies and 8 years of working from home as a General Virtual Assistant and Social Media Manager.

 

I have earned years of experience that makes me acquire my knowledge and skills on Customer Service, Community Management and Growth Hacking for various ICO Projects, Marketing and promotion, Data mining and research, Graphic designs, Video and audio editing, Social Media Marketing, WordPress Development, SEO, CRM, Documents and sheets, and Computer hardware and software troubleshooting.

WORK EXPERIENCE:

Home-Based Job:

Social Media Manager and Virtual Assistant:

Impact Real Estate

Website: https://www.impactre.com.au

Facebook: https://www.facebook.com/abdul.abdullah.impact

Instagram: https://www.instagram.com/impact_real_estate_

 April, 1. 2021 – Present
 

Responsibilities:

►        Edit Videos for Social Media Content and Marketing.

►         Create Graphics content for Social media.

►        Post and Schedule social media content.

►       Post Blog contents on wordpress website.

►         Manage WordPress Website

►         Email Campaign

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Tools Used:

WordPress, Activepipe, Canva, Adobe Photoshop, Adobe Premiere Pro, Social Media Sites.

WordPress Web Developer and Multimedia VA for Podcast:

Business with Beers Podcast

Website: https://beerspodcast.com

Podcast: https://businesswithbeers.buzzsprout.com

Facebook: https://www.facebook.com/businesswithbeers

Feb. 11, 2021 – July 15, 2021
 

Responsibilities:

►       Design and develop the website from WordPress.

►       Created Podcast hosting from buzzsprout.

►       Edit Audio for Podcast.

►       Edit Video for Podcast.

►       Create Graphics for Episode thumbnails and Social Media Content.

►       Manage Social Media Account

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Tools Used:

WordPress, Buzzsprout, Adobe Premiere Pro, Adobe Photoshop, Adobe Audition, Social Media Sites.

WordPress Web Developer and SEO:

One Stop Construction, Inc.

Website: https://onestopconstruction.com

Dec. 10, 2020 – Apr. 23, 2021

 

Responsibilities:

  • ►  Created and Design Company Website (http://onestopconstruction.com)
  • ►  Design Banners and flyers
  • ►  Created Social Media Pages (Facebook, Instagram, Twitter, Linkedin
  • ►  Create posts for social media.
  • ►  On-page and Off-page SEO.
  • ►  Manage business listing for Google Mybusiness, Bing Places and Google Maps.
  • ►  Google Analytics report.
  •  

Tools Used:

WordPress, Adobe Photoshop, Canva, Social Media, Google Mybusiness, Bing Places, Google Analytics.

WordPress Designer And SEO Support:

EWR Digital | eWebResults

Website: Ewrdigital.com

Sep. 1, 2020 – Jan. 1, 2021

 

Responsibilities:

  • ►  Create Landing Pages and lead capture.
  • ►  Create or Add Pages on existing WordPress Websites
  • ►  Upload Contents to Blogs or Content blocks to Web Pages
  • ►  Optimize Pages by running down a series of On-Page SEO Checklist
  • ►  Link building for Pages
  • ►  Implementing Proper Alt text on all images
  • ►  Creating proper Title Tags, Slugs and Meta Descriptions
  • ►  Enhance Page designs and perform page edits
  • ►  Install, update, and setup plugins
  • ►  Syndicate Podcast for Clients
  • ►  Create social media contents from previous blogs to be scheduled on hootsuite.
  • ►  Create Graphic designs using Photoshop and Canva
  • ►  Troubleshoot for existing wordpress issues.

 

Tools Used:

WordPress, Elementor, Divi, Beaver, WPbakery, Muffin Builder, Fusion Builder, Updraft, Yeost SEO, SEO Minion, Hootsuite, Adobe Photoshop, Canva, Buzzsprout, Soundcloud, Captivate, Drip Revolution

Some of the Websites I managed:

https://www.bakerssigns.com/, https://www.fransonchiropractor.com/, https://www.broadwaylessons.com/, https://www.citywideinjury.com/, https://collaborative-office.com, https://www.davidhunterlawfirm.com , https://www.ewrdigital.com/, https://www.firstcapitalbusinessfinance.com/, https://www.gauntletfunding.com/, https://www.geekwindowcleaning.com/ https://www.guardianroofingtexas.com/, https://www.hestiahomeservices.com/, https://www.houstoneb5.com/, https://www.houstonhomeandpatio.com/, https://www.lonestarschoolofmusic.com/, https://www.manningpoolservice.com/, https://www.myvitalc.com/, https://www.premierepoxytampa.com/.

General VA for Youtube Channel, WordPress Site Manager and Podcast:

CryptoCasey

Website: cryptocasey.com
Youtube Channel: https://www.youtube.com/c/CryptoCasey
Podcast: cryptocasey.buzzsprout.com
Aug. 26, 2020 – Present

 

Responsibilities:

  • ► Edit Videos, Thumbnail arts and Audio.
  • ► Create or Add Pages on WordPress Website.
  • ► Upload and update Web Contents.
  • ► Transcribe Youtube Videos and Podcasts.
  • ► Manage Youtube Channel and create engagement on  comments.
  • ► Remove spam comments on Youtube.
  • ► Manage Buzzsprout Channel
  • ► Prepare Invoices
  •  
Tools Used:

WordPress, Buzzspout, Youtube Studio, Adobe Premiere Pro, Adobe Photoshop, Adobe Audition

Chat Support / Magento and Shopify Site Manager:

Belfieldmusic.com.au

Website: https://www.belfieldmusic.com.au

Nov 12, 2019 – Present

Responsibilities:

  • ►  Provide Customer Service and support to customers via Chat.
  • ►  Enhance, Edit, crop, and change background for each images of the products to be uploaded to each platform.
  • ►  Upload product images and create descriptions and specifications on different e-commerce platforms such as Magento Site, E-bay and Shopify.
  • ►  Prepare product reports via Google spreadsheet.

Tools Used:

Adobe Photoshop, Magento, E-bay, Shopify, Google Sheets, Freshdesk, getsitecontrol, retailexpress. Skype

 

Social Media and Marketing Manager:

Setups For Gaming

(Instagram: @Setupsforgaming)

Nov 11, 2019 – Jan. 31, 2020

 

Responsibilities:

  • ►  Quality content outreach and Article Research.
  • ►  Photoshop images, Graphic Designs and Videos for Instagram posts.
  • ►  Create community engagement and growth traction around niche and target audience.
  • ►  Administrate the creation and publishing of relevant, original, high-quality content and descriptions using organic hashtags.
  • ►  Community Engagement to promote traffic and boost online presence and build more organic followers.
  • ►  Client prospecting and E-mail marketing.

 

Tools Used:

Slack, Zoom meeting, Pipedrive, Later Social Media Scheduler, Apphi Instagram Scheduler, Adobe Premier Pro, Adobe Photoshop, Canva, Social Media Platforms, Gsuite.

Appointment Setter / Virtual Assistant for Real Estate:

MCS VA Management Services

March 11, 2019 – Sept. 13, 2019

 

Responsibilities:

  • ►  Cold calling to potential property sellers (Circle Prospecting).
  • ►  Secure real-time appointment, re-scheduling and cancellation.
  • ►  Qualify lead generation.
  • ►  Skip Trace
  • ►  Secure customer information such as name, address, payment method, and record orders into database.
  • ►  Enable simultaneous accessibility to calendars and schedules by multiple users.

 

Tools Used:

Mojo, Podio, Callrail, REIRail, Realeflow, Hangouts, Landvoice, Truepeoplesearch, Slack, Skype, Zoom Meeting, Google Sheets, Google Docs, Google Slides, Google Forms, Google Calendar, Microsoft Office, Gmail.

ICO Community Manager and Growth Hacker:

Mazee Community Management Services

(Various ICO Projects)

May 2, 2018 – Jan  2019

 

ICO Projects Handled as a Community Manager:

  1. Cryptosouk.io (ended)
  2. Tempow.io (project suspended)

ICO Projects Handled as a Growth Hacker:

  1. Open Token Platform (ended)
  2. Swiss Alps Mining (ended)
  3. IronX.io (ended)

 

Responsibilities as a Community Manager:

  • ►  Build Connections, communicate and engage with people on various channels via Chat thru Telegram, Reddit, Bitcointalk, E-mail and various social media platforms.
  • ►  Greet all joining people and answer all questions coming from community members.
  • ►  Establish the Company’s presence, transparency and the trust needed for a successful ICO across as many channels as possible.
  • ►  Provide the necessary information about Marketing, Promotional and important updates about the ICO project through Telegram and all applicable channels.
  • ►  Provide technical support on the subsciber’s accounts and other concerns.
  • ►  Moderate the Telegram Channel and make sure that the community is free of spams, scammers, FUD’s and unsolicited posts.

 

Responsibilities as a Growth Hacker:

  • ►  Create multiple highly-detailed accounts with different valid personas on different platforms such as Telegram, Reddit, Bitcointalk, and other social media platforms and establish their own personality to be used in promoting quality engagements and promotion about the ICO Project.
  • ►  Create an effective and quality conversations, questions about the project, and good engagements with all the people in the community and with the assigned moderator on different channels via Chat thru Telegram, Reddit, Bitcointalk, and other social media platforms.
  • ►  Engaging the community on different topics that will promote marketing campaigns and promotions that are beneficial for the ICO Project.
  • ►  Create and Send traffic on targeted websites, landing pages and platforms.
  • ►  Creating a unique and attractive content in social media or any other online platform to capture the market attention.
  • ►  Optimizing the keywords usage in apps, websites, forums and search engines.
  • ►  Identify the fields of opportunities and create new growth tactics for each project.

 

Tools Used:

Telegram, Telegram X, Reddit, Bitcointalk, Social Media Sites, Slack, Skype, Zoom Meeting, Google Sheets, Google Docs, Google Slides, Google Forms, Google Calendar, Microsoft Office, Gmail.

ICO Community Manager:

K.im Platform (ICO)

Publishing and Monetisation Platform

April 19, 2018 – Oct. 25, 2018

 

Responsibilities:

  • ►  Build Connections, communicate and engage with people on various channels via Chat thru Telegram, Reddit, Bitcointalk, E-mail and various social media platforms.
  • ►  Greet all joining people and answer all questions coming from community members.
  • ►  Establish the Company’s presence, transparency and the trust needed for a successful ICO across as many channels as possible.
  • ►  Provide the necessary information about Marketing, Promotional and important updates about the ICO project through Telegram and all applicable channels.
  • ►  Provide technical support on the subscriber’s accounts and other concerns.
  • ►  Moderate the Telegram Channel and make sure that the community is free of spams, scammers, FUD’s and unsolicited posts.

 

Tools Used:

Telegram, Telegram X, Reddit, Bitcointalk, Social Media Sites, Slack, Skype, Zoom Meeting, Google Sheets, Google Docs, Google Slides, Google Forms, Google Calendar, Microsoft Office, Gmail.

General Virtual Assistant / Social Media Marketing Manager:

Super One Tours

Airline Ticketing and Travel Agency (U.S.A.)

June 30, 2013 – Apr 05, 2017

 

Responsibilities:

  • ►  Attended the customer’s inquiries about Airfare flight through phone, chat and E-mail.
  • ►  Provide flight information, Flight confirmation, Seat Assignments, Meal requests, Wheelchair assistance and other passenger service requests.
  • ►  Utilize the use of Sabre Red Workspace GDS System.
  • ►  Manage Multimedia Platforms, Marketing and Facebook Ads.
  • ►  Prepare sales report and office documents.
  • ►  Graphics and page designs for flyers, cards, and multimedia ads.
  • ►  Develop, designed and maintain the company’s website using WordPress.

 

Tools Used:

Sabre Red Workspace GDS, Ringcentral, Social Media Sites, Yahoo Messenger, Skype, Google Sheets, Google Docs, Google Slides, Google Forms, Google Calendar, Microsoft Office, Gmail. Photoshop, AVS Video Editor, WordPress.org, E-mail Blaster. Zoho CRM

Corporate Job:

Technical Support Representative:

West Contact Services

Project: Comcast Internet and Phone Tech Support (U.S.A.)

24th fl. Export Bank Plaza Bldg.
Buendia Ave. Cor. Chino Roces Ave.
Makati City
Feb 27, 2013 – May 29, 2013

Responsibilities:

  • Provided effective and consistent technical support assistance.
  • Researched technical solutions.
  • Responsible for publishing and maintaining technical support webpage.
  • Performed task related to answering customer inquiries received via telephone or through applications and correspondence.
  • Interacted with customers; provided program information, rules, regulations, laws and policy and procedures.
  • Assist customers on all of their Cable internet connectivity issues, Telephone issues and other supported programs such as Microsoft Outlook settings and other related software configurations.
  • Troubleshoot homephone issues like dial tone, voicemail and other services.
  • Pitch for sales for premium services and lines of businesses like additional telephone service subscription, Internet subscription and cable television subscriptions.

Experiences Gained:

  • Task oriented individual who needs minimum supervision.
  • Excellent Ability to work individualy or as a team player.
  • Capable of  prioritizing projects and assignments.
  • Strong written command of customer service techniques and follow-up        procedures.
  • Strong background in software applications and technology advancements
  • Sound independent decision-making ability.

Customer Service Representative / Billing:

Teletech Philippines

Project: Telstra EMU Billing (Australia)

2nd flr. Robinsons Mall Lipa,
Ayala Highway
Lipa City, Batangas
Feb. 6, 2012 –  Sept. 27, 2012

Responsibilities:

  • Interacted with customers; provided program information, rules, regulations, laws and policy and procedures over the phone.
  • Answer questions regarding status of various accounts and attend to problems or complaints from customers in person, on the telephone or by written correspondence.
  • Receive and process applications and payments for their post paid mobile, telephone and internet bills.
  • Make change and issue receipts,
  • Open and close accounts.
  • Post payments to the proper account.
  • Process adjustments, returned checks and refunds.
  • Research and resolve account and billing problems.
  • Set up and maintain various files, records and registers.
  • Complete a variety of forms and prepare account summaries and reports.
  • Complete special projects as assigned by the Utility Billing Supervisor.

Experiences Gained:

  • Task oriented individual who needs minimum supervision.
  • Excellent Ability to work individualy or as a team player.
  • Capable of  prioritizing projects and assignments.
  • Strong written command of customer service techniques and follow-up        procedures.
  • Strong background in software applications and technology advancements
  • Sound independent decision-making ability.

Technical Support Representative:

Advanced Contact Solutions

Project: Verizon Online (U.S.A.)

2nd flr. SM City Lipa,
Ayala Highway
Lipa City, Batangas
March 15, 2010 – Jan 26, 2012

Responsibilities:

  • Provided effective and consistent technical support assistance.
  • Researched technical solutions.
  • Responsible for publishing and maintaining technical support webpage.
  • Performed task related to answering customer inquiries received via telephone or through applications and correspondence.
  • Interacted with customers; provided program information, rules, regulations, laws and policy and procedures.
  • Assist customers on all of their DSL connectivity issues and other supported programs such as Microsoft Outlook settings and other related software configurations.

Experiences Gained:

  • Task oriented individual who needs minimum supervision.
  • Excellent Ability to work individualy or as a team player.
  • Capable of  prioritizing projects and assignments.
  • Strong written command of customer service techniques and follow-up        procedures.
  • Strong background in software applications and technology advancements
  • Sound independent decision-making ability.

Manager/Owner/Computer Technician:

Ian Angelo Internet Café

Buendia St. Bauan Batangas

June 24, 2007 – up Jan. 30, 2010

Responsibilities:

  • Log customers on their respected client computers using the server computer.
  • Handles sales transactions on e-cards, hardwares and other services offered by the café.
  • Assist customers on computers.
  • Troubleshoot for any network, hardware or software related issues.
  • Prepare monthly sales report.
  • Troubleshoot customer’s computer for computer repair services offered.

Experiences Gained:

  • Managing a self-owned business.
  • Fix virus infected computers.
  • Explore new system environments on new programs such as Windows Vista, Microsoft office 2007, Adobe Photoshop CS3 and other new programs.
  • Troubleshoot for network, hardware and software related issues.

Technical Support Representative:

Teleperformance Philippines

Project: Verizon Online (U.S.A.)

4th flr. Octagon Bldg.

Sn. Miguel Ave. Ortigas Center

Pasig City

April 24, 2006 – January 5, 2007

Responsibilities:

  • Provided effective and consistent technical support assistance.
  • Researched technical solutions.
  • Responsible for publishing and maintaining technical support webpage.
  • Performed task related to answering customer inquiries received via telephone or through applications and correspondence.
  • Interacted with customers; provided program information, rules, regulations, laws and policy and procedures.
  • Assist customers on all of their DSL connectivity issues and other supported programs such as Microsoft Outlook settings and other related software configurations.

Experiences Gained:

  • Task oriented individual who needs minimum supervision.
  • Excellent Ability to work individualy or as a team player.
  • Capable of  prioritizing projects and assignments.
  • Strong written command of customer service techniques and follow-up        procedures.
  • Strong background in software applications and technology advancements
  • Sound independent decision-making ability.